Shipping, Returns & Replacement Policy
Shipping & Delivery
Shipping within Australia is sent via StarTrack with goods being dispatched after payment received. Orders are ONLY shipped during weekdays (Monday-Friday). For a general delivery timeframe to your area, please refer to our delivery page
Delivery costs are governed by the delivery charges. The delivery system and rates may vary from time to time. A freight estimate can be provided if required and an accurate freight cost will be provided once your order is placed.
You can receive an email notification to your chosen email address when your order has been shipped. You can use that to track the progress/location of your parcels online.
Orders can be shipped to any physical address excluding Post Office boxes.
As a signature is required upon delivery you must ensure that there is someone present and authorised to accept the delivery. If nobody is available a card will be left with a number that can be called and and alternative delivery time and date will be arranged.
After Bags can ship to addresses in Australia and internationally.
Insurance is not included in the usual freight charges, however insurance can be arranged upon request when confirming your order. This will be an additional cost and can be quoted upon request.
If the goods are broken/damaged or unusable, please email us a photo and we will discuss options to replace the products or refund for the damaged portion of your order.
Returns and Replacements
Please make your selection carefully as we cannot accept any returns and will not offer replacement if you have accidentally chosen the wrong product. Refunds will be offered for all goods with faults or defects as required by Australian consumer law.
We offer a 100% delivery quality guarantee on all our After Bags products. If something in your order arrives broken, leaking, or damaged, please take a photo of it in its packaging. Then email us the image and we will discuss options to replace, refund or credit the faulty product.